Shipping policy

Shipping Policy

Last Updated: 02/06/2026

Thank you for shopping with OK fashion. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

All orders are processed within [1–3] business days of receiving payment confirmation.

Orders are processed Monday to Friday, excluding public holidays in the United Kingdom.

Once your order has been dispatched, you will receive a confirmation email containing tracking information (where applicable).

Please note that processing times are separate from shipping and delivery times.

2. Shipping Destinations

We currently ship to:

  • United Kingdom
  • European Union countries
  • US and Canada

If your country is not listed at checkout, please contact us at ok3727626@gmail.com before placing your order.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination
  • Order value
  • Package weight and dimensions
  • Selected shipping method


4. Delivery Times

Estimated delivery times are provided as a guide only and are not guaranteed.

Delivery times may be affected by:

  • Weather conditions
  • Customs processing
  • Carrier delays
  • Public holidays
  • Unexpected operational disruptions

We are not responsible for delays caused by circumstances beyond our reasonable control.

5. International Orders

For orders shipped outside the United Kingdom:

  • Customs duties
  • Import taxes
  • VAT
  • Handling fees

may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated.

We recommend checking your country's import regulations before placing an order.

6. Tracking Information

Where tracking is available, customers will receive tracking details via email once the order has been dispatched.

Tracking updates are provided by the shipping carrier and may take up to 24 hours to become active.

7. Incorrect Shipping Information

Customers are responsible for ensuring that shipping details are accurate and complete.

We cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be resent.

8. Lost, Damaged, or Delayed Shipments

If your order arrives damaged, please contact us within [7] days of delivery and provide:

  • Your order number
  • Photographs of the damaged item(s)
  • Photographs of the packaging

If your shipment appears to be lost or significantly delayed, please contact us at ok3727626@gmail.com and we will assist you in investigating the matter with the carrier.

9. Failed Deliveries

If a delivery attempt is unsuccessful and the parcel is returned to us:

  • We may issue a refund for the products purchased, excluding shipping costs where permitted by law; or
  • We may arrange redelivery subject to payment of additional shipping charges.

10. Order Tracking and Support

For shipping enquiries, please contact:

OK fashion
Email: ok3727626@gmail.com
Phone: 07774908571
Address: 1 Marsh lane, wolverhampton, WV10 6RU

11. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page and will take effect immediately upon publication.